FAQs

ORDER STATUS & TRACKING

I DIDN'T RECEIVE AN ORDER CONFIRMATION. WHAT SHOULD I DO?

If you did not receive an email confirmation of your order, please contact us for assistance.

HOW DO I CHECK THE STATUS OF MY ORDER, BACKORDER, RETURN OR EXCHANGE?

When you place an order with Boston Proper, you will receive a confirmation email with your order number. Please retain this email for your records. For your convenience, registered shoppers can easily check the status of any order using the Order History feature under My Account. To check your order status now, click here. Additional emails will be sent to you as your item(s) ship, including back-ordered items.

WHAT IF AN ITEM IS UNAVAILABLE OR BACKORDERED?

While we make every effort to fulfill your order, occasionally, certain items may be unavailable. We will contact you via email should a back-ordered item become unavailable and refund your purchase amount for that item.

As you browse the site and select an item to add to your bag, we will advise you of the item's current availability and estimated ship date. Back-ordered items added to your shopping bag will ship as soon as they are available. When you check out, you will be charged for all items in your cart, including backordered items.

I RECEIVED MY ORDER, BUT ONE ITEM WAS MISSING. WHAT SHOULD I DO?

If you received your order and an item is missing (not on backorder), please file a claim in our Claims Portal or contact us for further assistance.

HOW DO I MODIFY OR CANCEL MY ORDER?

Please contact us by phone or email, and we will make every effort to assist you. However, due to the quick processing time in our distribution center, we are often unable to cancel or modify an order after it has been submitted.

MY ORDER STATUS IS "IN PROGRESS". WHAT DOES THAT MEAN?

Your order is in the process of being fulfilled and shipped but has not yet received a tracking number. Changes to your order cannot be made once your order is In Progress. We will gladly accept your return and provide an exchange or refund in accordance with our Return Policy.

I JUST ORDERED AN ITEM, BUT NOW IT'S ON SALE. DO YOU HONOR PRICE ADJUSTMENTS?

If the price of an item you purchased is marked down within 10 days of original purchase, a one-time price adjustment may be made by contacting Customer Service at 1-800-243-4300. Only full price items are eligible for price adjustments. Promotions and coupons cannot be applied to previously placed purchases. Previously placed orders with a coupon or promotion applied are also ineligible for additional discounts.

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ORDERING INFORMATION

HOW DO I SELECT THE PROPER SIZE?

You can check our size charts and use our online sizing tool, FitFinder, to help select the best size for you. Additionally, we make note of sizing recommendations under SIZE & FIT on product pages to help make the right selection.
See size chart here and FitFinder on any product page you are shopping. If you have additional questions about sizing, contact us for further assistance.

I WANT TO PURCHASE AN ITEM, BUT YOU DON'T HAVE MY SIZE OR COLOR AVAILABLE. DO YOU EXPECT TO HAVE IT BACK IN STOCK?

We are a specialty boutique and make limited quantities of our apparel and accessories. Not all items that sell out will be re-stocked. If we are expecting to re-stock the item, we will show an "expected shipping date" while you are shopping, and you may choose to backorder your selection. Backordered items added to your shopping bag will ship as soon as they are available.

IS IT POSSIBLE TO SAVE ITEMS IN MY SHOPPING BAG?

You can save items in your cart if you are logged into our website. Please note this does not reserve your merchandise. Due to the limited availability and unique nature of our merchandise, we do not recommend holding items in your bag for more than a few hours. If an item sells out, it will automatically be updated in your shopping bag.

CAN I PURCHASE A GIFT CARD ONLINE?

Yes, click here. Gift Cards are available for purchase online or by phone.

HOW DO I REDEEM MY GIFT CARD?

Gift Cards may be redeemed online or by phone. To redeem online, please have your gift card available, as you will need to input the card number and pin during the checkout process.

WHAT FORMS OF PAYMENT ARE ACCEPTED AT BOSTON PROPER?

We accept the following forms of payment:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • PayPal
  • ShopPay and Shopify Installments
  • Apple Pay
  • Boston Proper Gift Cards and Merchandise Credits

Sorry, we do not accept checks, cash or money orders. Currently, we do not offer a merchant credit card.

All credit cards must be USA-issued cards.

HOW CAN I PLACE AN ORDER?

To place your order by phone, contact us or shop our website with easy checkout.

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card will be authorized and charged for the entire order amount at purchase, including the total shipping and handling charge. Any remaining shipments required to fulfill your order will not result in any additional shipping & handling charges.

MY CREDIT CARD WAS DECLINED, BUT THE CHARGE IS SHOWING ON MY CREDIT CARD ACCOUNT. WHAT HAPPENED?

The transaction appearing on your card account is a pre-authorization hold. It is not a charge; however, your card company may temporarily hold those funds. Your card may have declined for a number of reasons. Please contact your credit card company to release any pending holds from Boston Proper.

WHEN WILL MY ORDER BE PROCESSED?

Typically, orders for in-stock merchandise placed Monday-Friday by 10 AM EST will ship out on the same business day, pending no unexpected delays. Orders placed on weekends, holidays, and after 10 AM EST will be processed and shipped on the next business day.

HOW DO I SEARCH FOR AN ITEM THAT I CAN’T FIND?

You can either enter the item number from your catalog into the search box at the top-right of the screen or click on the Search link to find products by keyword, color, or size.

HOW DO I REDEEM A COUPON OR DISCOUNT CODE?

To redeem an advertised promotion, please enter the code in the Promo Code field at checkout or mention the code to the customer service representative.

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RETURNS, ADJUSTMENTS AND EXCHANGES

WHAT IS THE RETURN POLICY?

Returned or exchanged merchandise must be in original and saleable condition and must be unworn, unwashed, and unaltered. Please view our full Return Policy for details.

CAN I HAVE A PRICE ADJUSTMENT MADE ON MY PURCHASE?

Yes, we do make price adjustments on qualifying items. Please view our Price Adjustment Policy for details.

WHAT DOES FINAL SALE MEAN?

Merchandise marked Final Sale is sold "as is" and may not be returned or exchanged and is not eligible for price adjustment.

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SHIPPING OPTIONS & CHARGES

DO YOU SAVE MY BILLING AND SHIPPING INFORMATION, SO I DON'T HAVE TO ENTER IT EACH TIME I PLACE AN ORDER?

Yes, if you are a registered user and have signed in. The current address we have on file for you will automatically show up during the checkout process. You can make any revisions at this time or enter a different ship-to address.

WHAT IS THE DIFFERENCE BETWEEN THE SHIPPING AND BILLING ADDRESS?

The shipping address is where you would like the order shipped. The billing address is the address on file with your credit card company.

WHAT ARE MY SHIPPING OPTIONS AND HOW ARE THEY CALCULATED?

Shipping Options
(Business Days: Monday-Friday)

Standard*

$9.95

3-7 Business Days

Two Day***

$18.90

2 Business Days, orders for in-stock items placed by 10:00am EST

Next Day****

$24.90

Next Business Day, orders for in-stock items placed by 10:00am EST

Please view full Shipping details for more information.

WHEN WILL MY ORDER SHIP?

In-stock items usually ship within 1-2 business days (non-holiday).

CAN I EXPEDITE SHIPPING?

Yes, please view full Shipping details for more information.

CAN I TRACK MY ORDER?

Yes, please view Order Tracking instructions for details.

HOW DO I FIGURE OUT SALES TAX ON MY ORDER?

Taxes are based on the order's ship-to address.

IS INTERNATIONAL SHIPPING AVAILABLE?

Yes, we currently ship to Canada with more locations coming soon. All international purchases are considered Final Sale. Unfortunately, we cannot accept returns at this time. 

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TECHNICAL QUESTIONS

I FORGOT MY PASSWORD. WHAT DO I DO NOW?

Click Forgot Password when signing into your account and follow prompts to reset your password.

I SPELLED MY NAME INCORRECTLY DURING REGISTRATION. HOW DO I CORRECT IT?

Sign into your account using the same email address and password when registering. Next, click on Profile, update fields, then click Save.

I RECEIVE EMAILS FROM YOU; WHY CAN'T I FIND MY ONLINE ACCOUNT?

Please confirm the email address with which you registered. It may be different than the one you submitted for email updates. Please note: signing up for emails does not automatically generate an online account. Contact us if you need additional assistance.

DOES hattite.com USE COOKIES?

To enhance your shopping experience, we use cookies, which are small data files stored on your computer's hard drive. Rest assured, the cookies we use do not store personally identifiable information. They enable us to keep track of your order as you shop our site. For example, hattite.com uses cookies to save your shopping bag information so you can browse from page to page without losing that information. When shopping at hattite.com, we recommend you use a cookie-enabled browser to avoid re-entering information. Cookies also enable us to monitor and maintain information about your use of our site. The information we retrieve assists us with tracking your order, improving our site design, products, services, contests and promotions, and overall shopping experience. Please review our complete Privacy Policy for details.

DO I HAVE TO PROVIDE MY EMAIL ADDRESS IF I WANT TO BROWSE THE PRODUCTS?

It is not necessary to provide an email address to browse on hattite.com. We do require an email address when you choose to place an order so that we may send you transactional confirmations regarding your order. When you register, there is a checkbox for you to de-select if you DO NOT wish to be contacted by Boston Proper via email. If selected, we will not send you any promotional messages.

AM I REQUIRED TO SIGN IN?

Boston Proper does not require you to be registered or to sign in to purchase on our website. We strongly recommend creating an account online to enjoy all the great benefits, but we welcome guest shopping. Visit the Sign In/Register link at the top of any page, then follow prompts to sign in or register with us.

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GENERAL QUESTIONS

I NO LONGER WISH TO RECEIVE THE CATALOG OR EMAILS. HOW CAN I HAVE MY NAME REMOVED FROM THE MAILING LIST?

Please let us know your preferences if you do not wish to be contacted via email, direct mail, or telephone. Please provide your exact name and postal or email address so we can identify you accurately. You may also unsubscribe from our email by using the link provided at the bottom of each email or HERE. If you ask to be removed from marketing lists, we will maintain you on a "do not contact" list to ensure we continue honoring your request. It may take up to 10 days to process your request. It may take 6-8 weeks to process your "do not mail" request because mailings are planned in advance. If you purchase online, we will continue to confirm your order and shipment status via email, postal address, or telephone. If you change your mind about your previous choices, contact us or make changes online.

WHY CAN'T I LOG INTO MY ACCOUNT?

We apologize that you are having difficulties. Please contact us for assistance.

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